Payment methods
Last Updated: 12-11-2025
At Evi Cross, we offer a variety of secure payment options to ensure a smooth and safe checkout experience. Below you’ll find a detailed overview of accepted payment methods, currency handling, security measures, and support options.
Available Payment Options
We currently accept the following payment methods for secure online checkout:
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Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club International, UnionPay, Maestro
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Express Checkout: Shop Pay, Apple Pay, Google Pay, PayPal
Transaction Security
All transactions are protected using secure SSL encryption technology. This ensures your personal and payment data remains private and safe from unauthorized access. Our checkout system complies with international security standards (PCI-DSS) to protect all user information.
Payment Processing & Data Privacy
All payments are processed securely by trusted third-party providers (such as Shopify Payments).
- No Data Storage: We do not store full credit or debit card numbers on our servers.
- Encrypted Processing: Your payment details are encrypted and handled directly by the payment processor.
Currency & Billing
All prices are listed and charged in U.S. Dollars (USD).
- Because we sell exclusively to the U.S. market, this ensures full transparency with no hidden conversion fees from our side.
- Note: If your bank account or card is funded in a different currency, your bank may apply their own currency conversion fees.
Troubleshooting Payment Issues
If you encounter an issue while processing your payment (such as a declined card), we recommend:
- Double-check your card number, expiration date, and CVC code.
- Ensure your billing address matches the address on file with your bank.
- Contact your bank to authorize the transaction.
- Try an alternative payment method.
Need Help?
For any questions or concerns regarding payments, feel free to contact us at info@evicross.com.
Company Information
Company Name: Evi Cross
Legal Entity: HH ECOM LTD
Company number: 16133586
Return Address (for returns):
Returns are handled via our US fulfillment facility:
3450 NW 115th Ave, Miami, FL 33178, United States
(This is the address to which returned products should be sent.)
Business Address (not for visits):
Local Blackfriars 1204 Block A, Bury Street, Salford, Manchester, M3 7FL
(This is our company’s official registered address for legal and corporate correspondence.)
Please note: Evi Cross is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.
Contact Information
Preferred contact method: You can reach us best via email or contact form. We aim to respond within 24 hours.
Email: info@evicross.com
Phone: +1 (239) 507-9043 (Customer Service Line, Eastern Time)
Customer Service Hours (Eastern Time, ET):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM